Shipping policy
At Mavolux, we are committed to ensuring a seamless shopping experience. We now offer shipping to both the United States and Canada. Below you will find details about our shipping process.
Canada Shipping
Order Processing
- Orders are processed Monday–Friday, excluding national holidays
- Orders may experience longer processing and delivery times during public holidays
Shipping Time
- Standard Shipping: 3–9 business days
- Express Shipping: 1–2 business days (available at checkout)
Shipping Fees
- Shipping rates are calculated at checkout based on your order total and selected shipping method
Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking details
- If you do not receive tracking information, please contact info@mavolux.com
Lost or Delayed Orders
- If your order is significantly delayed or lost in transit, please contact us immediately
- We will work with the shipping carrier to resolve the issue
Address Policy
- We are unable to deliver to P.O. Box addresses
- Please provide a physical street address
- We are not responsible for delays or losses caused by incorrect or incomplete addresses
Pre-Order Items (Canada)
When a product is marked as “Pre-Order”, it is temporarily out of stock and currently being restocked.
Shipping Timeline
- Ships once stock arrives at our warehouse
- Estimated processing time: 1–2 business days after restock
- Delivery time: 3–9 business days after shipment (varies by location)
Order Fulfillment
- Orders containing both in-stock and pre-order items will ship together once all items are available
- To receive in-stock items first, please place separate orders or contact our customer service team
Payment Terms
- Pre-order items require a deposit or full payment at checkout (depending on the product)
- If a deposit is selected, the remaining balance will be charged before shipment
United States Shipping
Shipping Coverage
- We offer delivery across the entire United States, including all 50 states and Washington, D.C.
Order Processing
- Orders are processed Monday–Friday, excluding national holidays
- Orders may experience longer processing and delivery times during public holidays
Estimated Delivery Time
- Most orders are delivered within 7–14 business days
- Actual transit time may vary depending on destination, customs processing, and carrier operations
Shipping Methods
- All U.S. orders are shipped via Canada Post or Purolator using international shipping services
Shipping Rates
- Shipping costs are calculated at checkout based on package weight, dimensions, and destination
- The final shipping fee is displayed before order completion
Order Tracking
- All U.S. shipments include a tracking number
- Tracking details are sent via confirmation email after shipment
Duties & Taxes
- Any applicable customs duties and import taxes are the responsibility of the recipient
- Duties and taxes are determined by U.S. Customs and collected by the carrier
- Certain products may qualify for preferential duty rates under the USMCA trade agreement
Customs Clearance
- All international shipments must undergo U.S. Customs clearance
- Customs processing may add 1–3 business days to delivery time
Address Policy
- We are unable to deliver to P.O. Box addresses
- Please ensure your shipping address is correct and complete
- We are not responsible for delays or losses caused by incorrect or incomplete addresses
Customer Support
If you have any questions regarding shipping or delivery, please contact our customer service team at info@mavolux.com.